Official support from Kastovia Holdings LLC
Get help with resizing, compression, presets, sharing, and the permanent Pro unlock.
Email PixelShrink supportChoose it with Android’s photo picker or Browse files, or share it to PixelShrink from your gallery. JPEG, PNG, and WebP are supported. HEIC/HEIF works only when the device provides a compatible decoder. Damaged or incomplete files may not open.
By default, PixelShrink creates new files in Pictures/PixelShrink. If you selected another folder, Android saves them there. PixelShrink never overwrites the original.
JPEG and WebP size depends on image content. PixelShrink searches within bounded quality and dimension ranges and reports the actual result. A portal may also apply undisclosed checks.
Open the Pro screen and choose Restore purchase while signed into the same Google Play account used for the one-time purchase. Install from Google Play to test a live purchase.
Email contact@kastovia.com with your Android version, device model, PixelShrink version, image format and dimensions, your selected settings, and what happened. Do not attach a private photo unless necessary and you are comfortable sharing it.